Frequently Asked Question - My serial number is not being accepted.

My serial number is not being accepted.

There are a couple of reasons why a serial number would not be accepted.  The most common one is that the serial number is not being inputed with the correct numbers and/or letters.  For instance using a capital o instead of a 0 (zero) in the sequence.


Many times people try using their product code instead of their serial number.  A product code is in this format:  FG5M-00001243 and a serial number will have this format:  FG5M  ABCD EFGH IJKL MNOP.