Frequently Asked Question - I keep getting an error messages when trying to install the software, what should I do?

I keep getting an error messages when trying to install the software, what should I do?

Please start to install the software. The Activation Dialog will appear. Please copy/paste your serial number into the appropriate field and press the "Activate" button. When you get the error message, press the "Request the license" button. When that button is pressed you should get an E-mail letter that will be sent directly to us. What we need is the HostId e.g.: "Hostid = 0017f2f28195" along with your serial number. With that we can create your license and email the small license file back to you.